Indian Railways Latest News: Indian Railways is leaving no stone unturned to make the travelling experience of the passengers a smooth one. In a latest development, passengers on board trains will soon be able to lodge zero FIR. A pilot project of the same is already under operation in a state.
Soon, passengers on board trains can lodge complain through a mobile app and it will be registered as ‘Zero FIR and immediately investigated by the RPF, a senior official of the force was quoted as saying by PTI.
“The passenger now need not wait for the next station to lodge a complaint. They will be able to complain through the mobile app and the RPF will reach to help them,” said RPF DG Arun Kumar. He also added that the complain will be treated as ‘Zero FIR’ and investigation will begin immediately.
Currently, if there is an incident that passenger wants to report, he has to fill up a complaint form provided by the ticket examiner which is submitted to the RPF or GRP at the next station. This form gets transferred into an FIR automatically. The process is a long one and hence results into delay in providing immediate relief to the passengers.
Notably, a pilot project under which complains of harassment, theft, crime against women can be lodged through a mobile application is already ongoing in Madhya Pradesh. The same is expected to be replicated across the country soon.
The app will not only have the presence of RPF, but also the Government Railway Police (GRP) as well as TTEs and the train conductor. The app will also have a panic button for women in distress and it work without an internet connection which means passengers can also complain offline.
What is Zero FIR?
Zero-FIR means that an FIR can be filed in any police station (i.e. irrespective of place of incident/jurisdiction) and the same can be later transferred to the appropriate police station.
On December 14 last year, Home Minister Rajnath Singh had proposed that railway develop an online mechanism to address passengers on board running trains.
(Inputs from PTI)