The code is part of the Real User Metrics (RUM) feature that monitors websites for internal bottlenecks. It collects data on connection time and page load time.
Feature is opt-out
The script collecting these performance points is automatically added to the websites of US customers that are using cPanel Shared Hosting or cPanel Business Hosting.
In a twist of irony, this code snippet “may cause issues including slower site performance, or a broken/inoperable website,” GoDaddy admits on the RUM support page.
Admins that want to disable it are free to have a go from the cPanel hosting account. Both Kromin nd GoDaddy describe how to do this: turn off the Help Us feature available next to the cPanel Admin button.
Others saw this, did not like it either
Kromin is not the first to report the RUM script. Two months ago, users complained on Reddit about GoDaddy choosing to force RUM without on websites.
“Opt-in is one thing but this shouldn’t be legal. This bad business practice. Avoid any service provider who does this and being opt-out,” one user commented.
The ‘opt-in/opt out’ practice is far from being a new trick. It was observed back in the days when free software developers decided to make a buck by pushing various products when users installed the freebie.
This way, an inattentive user would end up adding on their system software they did not need while the developer of the free product got paid.
This way, browser toolbars and shady applications engaging in unwanted activities that a user would never install willingly, would find their way on thousands of computers.
Users were not on board with the ‘opt-in’ practice then and neither are today. Vendors trying to get statistics that would help them improve their services should be transparent about this and allow users